Privacy Policy

Vietnam Fast Track Service
Effective Date: 22/2/2026

Vietnam Fast Track Service (“VFS”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable data protection laws.

This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our website and services.

1. Data Controller

The Data Controller responsible for your personal data is:

Vietnam Fast Track Service
Email: support@vietnamfasttrackservice.com
Website: www.vietnamfasttrackservice.com

2. Personal Data We Collect

We may collect and process the following personal data:

2.1 Identity Information

• Full name

• Passport details (if required for service processing)

• Nationality

2.2 Travel Information

• Flight number

• Arrival/departure time

• Airport location

• Visa details (if applicable)

2.3 Contact Information

• Email address

• Phone number

• WhatsApp number

2.4 Payment Information

Payments are processed via secure third-party providers (e.g., OnePay, PayPal).
We do not store credit card details.

2.5 Technical Data

• IP address

• Browser type

• Device information

• Website usage data (via cookies and analytics tools)

3. Legal Basis for Processing (Article 6 GDPR)

We process your personal data under the following legal bases:

3.1 Performance of a Contract

To provide airport fast track and related services.

3.2 Legal Obligation

To comply with airport, immigration, or regulatory requirements.

3.3 Legitimate Interests

To improve our services, prevent fraud, and ensure operational security.

3.4 Consent

For marketing communications and non-essential cookies (where applicable).

4. How We Use Your Data

We use your data to:

• Confirm and manage bookings

• Coordinate airport assistance

• Monitor flight schedules

• Process payments

• Provide customer support

• Improve website performance

• Comply with legal obligations

We do not sell or rent your personal data.

5. Data Sharing

Your data may be shared with:

• Airport staff and service agents

• Payment processors

• IT service providers

• Government authorities (when legally required)

All third parties are required to maintain appropriate data protection standards.

6. International Data Transfers

As our services operate in Vietnam and may serve international clients, your personal data may be transferred outside the European Economic Area (EEA).

Where such transfers occur, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs)

• Adequate security measures

7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the contracted service

• Meet legal obligations

• Resolve disputes

Typical retention periods:

• Booking data: up to 24 months

• Financial records: as required by accounting regulations

• Marketing consent data: until withdrawn

After retention period, data is securely deleted or anonymized.

8. Your Rights Under GDPR

You have the following rights:

• Right of access

• Right to rectification

• Right to erasure (“Right to be forgotten”)

• Right to restrict processing

• Right to data portability

• Right to object

• Right to withdraw consent at any time

• Right to lodge a complaint with a supervisory authority

To exercise your rights, contact: support@vietnamfasttrackservice.com

9. Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality

• Analyze traffic

• Support advertising (where applicable)

Users from the EU may be asked to provide consent for non-essential cookies.

You may control cookies through browser settings.

10. Data Security

We implement appropriate technical and organizational measures to protect your data against:

• Unauthorized access

• Loss

• Misuse

• Alteration

However, no online transmission is completely secure.

11. Children’s Data

Our services are not directed at children under 16 without parental consent.

If we become aware of unlawful data collection, we will delete it immediately.

12. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects.

13. Changes to This Policy

We may update this Privacy Policy periodically.
Changes become effective upon publication on our website.

14. Contact

For privacy-related questions or data requests:

Email: support@vietnamfasttrackservice.com
Website: www.vietnamfasttrackservice.com